On November 23, 24 and 25, a new edition of FinovateWest will take place, which will focus on five essential issues for the future of finance: banking and fintech, payments, technology, financing and community banking for SMBs and loans. Thus, the different panels will be made up of experts of international standing who will address issues related to these five keys.
In the FinovateWest agenda we will find interviews, talks and presentations, all of them held virtually, and among which stands out “In Conversation With: What Do Customers Want – Going Above And Beyond, Unlocking Intelligent Customer Insights, And Creating A CX That Surprises And Delights “, which will be attended by Sunil Dixit, Managing Director – Client Solutions of BBVA and which will take place on November 24 Starting at 1:20 p.m. (UTC-8).
Sunil will be joined by David Penn, Researcher and Analyst, and Jeremy Balking, Head of Innovation at HSBC. Together, they will address how you can create an intuitive and engaging digital user experience, how data science can become an essential tool when it comes to researching what customers are looking for and what they need, or how to ensure that their values and those of our company are aligned, at a time when the pandemic has radically changed the behavior of users.
23 - 25 November 2020
English
Sunil Dixit is a Managing Director in BBVA’s Global Client Solutions area and leads the delivery of the digital transformation of the consumer/ retail bank to support the achievement of BBVA’s strategic purpose of bringing the age of opportunity to everyone. Client Solutions is the main creation areas of the bank, including delivery of core […]
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